Pricing Policy

1. Fixed-Rate Pricing

All services are charged at a fixed rate.

You pay for the job — not the hours. No hidden fees.

2. What Fixed Rate Covers

Your price covers the full clean based on:

• Size of home

• Type of service

• Add-ons selected

3. Heavily Soiled/Extra Work Policy

If a home requires significantly more time or work than expected (heavily soiled, cluttered, deep buildup), an additional charge may apply.

This is always discussed and agreed before the clean starts.

4. No Access / Failed Entry

If we cannot access the property on arrival (no key, no answer, incorrect code), the full fee may still apply.

5. Payment

Payment is due on the day of the clean by card or bank transfer.

Last updated: 16/11/25

At Nic-It Clean, I understand that life happens and plans can change. This policy ensures fairness for both my customers and my schedule as a small business.

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⭐ 1. Cancellations With 24 Hours’ Notice

If you need to cancel or reschedule your appointment, please give at least 24 hours’ notice.

There is no charge for cancellations made with the required notice.

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⭐ 2. Cancellations Under 24 Hours

Cancellations made with less than 24 hours’ notice may be charged at the full cleaning rate.

This is because late cancellations often cannot be filled, resulting in lost income.

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⭐ 3. No-Show / No Access Policy

If I arrive and cannot access the property (no answer, no key, incorrect code, or unsafe conditions), this is treated as a missed appointment and the full fee may apply.

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⭐ 4. Rescheduling

You may reschedule your appointment at any time with 24 hours’ notice.

If the new time slot is available, I will happily move your booking.

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⭐ 5. Illness & Emergencies

I know unexpected situations can happen. If illness or genuine emergency occurs, please contact me as soon as possible.

These will be handled on a case-by-case basis with understanding and fairness.

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⭐ 6. Cancellation by Nic-It Clean

In the rare event I need to cancel due to illness, emergency, or unforeseen circumstances, I will notify you immediately and offer the earliest available alternative.

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⭐ 7. Repeat Late Cancellations

Persistent last-minute cancellations may result in:

• Removal from routine cleaning slots

• Requirement to prepay future cleans

This ensures reliability and fairness for all customers.

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⭐ 8. How to Cancel

You can cancel by:

📧 Email: Nic-itclean@outlook.com

📞 Text or call: 07989721482

Nic-It Clean (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains what personal information we collect, how we use it, and how we keep it safe.

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⭐ 1. Information We Collect

We may collect the following information when you contact us, book a service, or use our website:

• Personal details

Name, phone number, email address, home address.

• Booking information

Service type, preferred dates/times, access instructions.

• Payment information

Payments are processed securely through third-party providers (e.g., GoDaddy, bank transfer). We do not store card details.

• Website usage data

Basic analytics such as pages visited, time on site, and device type (no sensitive data).

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⭐ 2. How We Use Your Information

We use your information to:

• Provide cleaning services

• Manage bookings and communicate with you

• Send confirmations, reminders, updates or changes

• Handle payments and invoicing

• Improve our website and customer experience

• Meet legal, insurance or tax obligations

We do not sell, rent or share your information with third parties for marketing.

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⭐ 3. Legal Basis for Processing (UK GDPR)

We process your information under:

• Contract – to provide the service you book

• Legitimate interest – to operate and improve our business

• Legal obligation – for tax, insurance and compliance

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⭐ 4. How We Store and Protect Your Information

We keep your information securely using password-protected systems and trusted service providers (GoDaddy, email, payment platforms).

Only the business owner has access to your personal data.

We do not store unnecessary information or keep it longer than needed.

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⭐ 5. How Long We Keep Your Information

• Booking and account details: up to 6 years (for tax/legal reasons)

• Enquiries: up to 12 months

• Mailing list (if used): until you unsubscribe

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⭐ 6. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you

• Correct inaccurate information

• Request deletion of your data (in certain circumstances)

• Withdraw consent for optional marketing

• Ask how your information is used

To exercise your rights, email: Nic-itclean@outlook.com

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⭐ 7. Cookies & Website Tracking

Our website may use cookies or basic analytics to:

• Improve site performance

• Understand visitor behaviour

• Deliver a better user experience

You can disable cookies at any time through your browser settings.

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⭐ 8. Third-Party Services

We may use trusted third parties to help run our business, such as:

• GoDaddy (website hosting & forms)

• Email providers

• Payment processors

• Booking systems

These providers have their own privacy safeguards and do not use your data for their own marketing.

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⭐ 9. Children’s Privacy

We do not knowingly collect personal data from children.

All contact and bookings must be made by an adult.

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⭐ 10. Contact Us

For any questions about this Privacy Policy or your data rights, you can contact us at:

📧 Nic-itclean@outlook.com

📞 07989721482

At Nic-It Clean, I take pride in delivering a reliable, consistent and high-quality clean every time. As a sole trader, I treat every home with real care, and I want every customer to feel confident in the service they receive.
This policy explains what I guarantee — and what I need from customers to ensure the best results.


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⭐ 1. Your Satisfaction Matters

If you are not fully satisfied with your clean, please contact me within 24 hours.
I will arrange a free return visit to correct any areas that may have been missed or need attention.


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⭐ 2. What the Guarantee Covers

This guarantee applies to:
• Any areas agreed as part of the booked service
• Any tasks included in your cleaning package
• Any genuine oversight or missed areas
• Routine, One-Off, and Deep cleans

I always aim for consistency, detail, and a high standard of care.


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⭐ 3. What the Guarantee Does Not Cover

The service guarantee does not cover:
• Areas that were not included in the booked service
• Add-ons that were not selected
• Pre-existing damage, stains or heavy buildup that cannot be removed with safe cleaning methods
• Homes with extreme clutter or hygiene issues not disclosed during booking
• Situations where the customer has tidied or used the space after the clean before reporting an issue

I’ll always do my best, but some results depend on condition and access.


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⭐ 4. Access Requirements

For the guarantee to apply, the following are required:
• Reasonable access to all agreed areas
• Running water, electricity, and safe working conditions
• Surfaces free from excessive clutter
• Pets safely contained

Without these, I may not be able to complete the clean to standard.


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⭐ 5. Honesty & Transparency

I will always:
✔ Use eco-friendly, safe, Miniml-based products
✔ Work thoroughly, methodically, and with care
✔ Deliver the same high standard every visit
✔ Communicate clearly about what can and cannot be achieved

I value trust and consistency — and want customers to feel the same.


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⭐ 6. No Refunds Policy

Nic-It Clean does not offer monetary refunds.
Instead, if something isn’t right, I provide a free return visit to fix it — ensuring you get the clean you paid for.


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⭐ 7. Contacting Me About an Issue

If you have any concerns about your clean, please reach out within 24 hours:

📧 Nic-itclean@outlook.com
📞 07989721482

I’ll always respond promptly and professionally.

To ensure every clean is completed safely, efficiently and to a high standard, Nic-It Clean requires certain access conditions to be met at the time of your appointment. These requirements help avoid delays, missed appointments, and additional charges.


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⭐ 1. Access to the Property

You must provide safe and timely access to the property at your scheduled cleaning time.
Access options include:
• Being home
• Leaving a key
• Using a key safe (code provided in advance)
• Arranging for someone else to let me in

If I arrive and cannot gain access, this may be treated as a missed appointment and the full cleaning fee may apply.


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⭐ 2. Safe Working Environment

For your clean to go ahead safely, the following must be available:
✔ Running water
✔ Working electricity
✔ Adequate lighting
✔ Safe, unobstructed access to all booked areas

If any of these are missing, unsafe, or unavailable, the clean may be rescheduled or cancelled with full charge.


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⭐ 3. Pets & Children

I love pets and children, but for safety:
• Pets must be contained in a safe space during the clean
• Children must be supervised and kept away from equipment

This ensures I can clean safely and thoroughly without risk.


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⭐ 4. Reasonable Decluttering

Please ensure surfaces and floors are reasonably clear so I can clean properly.
Excessive clutter may:
• Limit what can be cleaned
• Require extra time or an additional charge (agreed before starting)


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⭐ 5. Heavy Soiling or Hazardous Conditions

If the home is heavily soiled, contains hazards, or is unsuitable for safe work (biohazards, waste, insects, unsafe pets, broken utilities), I may need to:
• Pause the clean
• Reassess the price
• Reschedule
• Or refuse service if unsafe

This will always be discussed respectfully and professionally.


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⭐ 6. Access Instructions Must Be Accurate

Please double-check that key codes, lockbox locations, and entry instructions are correct.
Incorrect instructions may result in a no-access charge.


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⭐ 7. Parking Arrangements

If parking is required, please:
• Provide permit details
or
• Inform me of nearby free/available parking

If no suitable parking is available, I may need to reschedule.


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⭐ 8. Your Responsibility as the Customer

To ensure a smooth and successful clean, customers must:
• Provide safe, timely access
• Ensure utilities are working
• Keep pets/children safe
• Share all relevant info (broken items, special instructions, etc.)

This ensures the clean is completed to the highest standard.


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⭐ 9. Contact for Access Issues

If there is a problem with access, please contact me as soon as possible:

📧 Nic-itclean@outlook.com
📞 07989721482